Balance not showing: quick checks
Missing balance: what to review
If your balance is not showing, check your connection, update the app, then log out and log back in. Save a screenshot of the notification time and amount for reference when you review activity. System advisories and maintenance can affect balance display and posting time, especially during peak periods.
Never share your OTP or PIN. If you receive an unexpected deduction alert, secure your account and verify recent transactions. If the app is temporarily unavailable, try an alternative balance inquiry option such as the USSD menu *143# (availability may vary). This site provides practical steps to check your GCash balance and understand common balance display issues in the Philippines.
If your balance is not showing, check your connection, update the app, then log out and log back in. For business users, dashboards can show available balance and pending balance depending on transaction status. Save a screenshot of the notification time and amount for reference when you review activity.
Balance updates can be delayed after cash in, bank transfer, or other wallet activity. Refresh the app and review your transaction history. System advisories and maintenance can affect balance display and posting time, especially during peak periods. Never share your OTP or PIN. If you receive an unexpected deduction alert, secure your account and verify recent transactions.
Transaction history tips
For suspected missing funds or discrepancies, compare your available balance with your transaction history and any notifications you received. This site provides practical steps to check your GCash balance and understand common balance display issues in the Philippines. System advisories and maintenance can affect balance display and posting time, especially during peak periods.
Use the GCash app to view your current wallet balance on the main dashboard after you log in. If your balance is not showing, check your connection, update the app, then log out and log back in. Balance updates can be delayed after cash in, bank transfer, or other wallet activity. Refresh the app and review your transaction history.
Balance discrepancy scenarios
Security reminders
If your balance is not showing, check your connection, update the app, then log out and log back in. For suspected missing funds or discrepancies, compare your available balance with your transaction history and any notifications you received. For business users, dashboards can show available balance and pending balance depending on transaction status.
How to check your wallet balance
System advisories and maintenance can affect balance display and posting time, especially during peak periods. Use the GCash app to view your current wallet balance on the main dashboard after you log in. If the app is temporarily unavailable, try an alternative balance inquiry option such as the USSD menu *143# (availability may vary).
Alternative balance inquiry options
For business users, dashboards can show available balance and pending balance depending on transaction status. If your balance is not showing, check your connection, update the app, then log out and log back in. Save a screenshot of the notification time and amount for reference when you review activity.
