Balance not showing: quick checks
Missing balance: what to review
Balance updates can be delayed after cash in, bank transfer, or other wallet activity. Refresh the app and review your transaction history. For business users, dashboards can show available balance and pending balance depending on transaction status. System advisories and maintenance can affect balance display and posting time, especially during peak periods.
If your balance is not showing, check your connection, update the app, then log out and log back in. Use the GCash app to view your current wallet balance on the main dashboard after you log in. If the app is temporarily unavailable, try an alternative balance inquiry option such as the USSD menu *143# (availability may vary).
Save a screenshot of the notification time and amount for reference when you review activity. Never share your OTP or PIN. If you receive an unexpected deduction alert, secure your account and verify recent transactions. For suspected missing funds or discrepancies, compare your available balance with your transaction history and any notifications you received.
Use the GCash app to view your current wallet balance on the main dashboard after you log in. For suspected missing funds or discrepancies, compare your available balance with your transaction history and any notifications you received. Save a screenshot of the notification time and amount for reference when you review activity.
Transaction history tips
Save a screenshot of the notification time and amount for reference when you review activity. If your balance is not showing, check your connection, update the app, then log out and log back in. For suspected missing funds or discrepancies, compare your available balance with your transaction history and any notifications you received.
This site provides practical steps to check your GCash balance and understand common balance display issues in the Philippines. Never share your OTP or PIN. If you receive an unexpected deduction alert, secure your account and verify recent transactions. System advisories and maintenance can affect balance display and posting time, especially during peak periods.
Balance discrepancy scenarios
Security reminders
For business users, dashboards can show available balance and pending balance depending on transaction status. System advisories and maintenance can affect balance display and posting time, especially during peak periods. Never share your OTP or PIN. If you receive an unexpected deduction alert, secure your account and verify recent transactions.
How to check your wallet balance
If the app is temporarily unavailable, try an alternative balance inquiry option such as the USSD menu *143# (availability may vary). If your balance is not showing, check your connection, update the app, then log out and log back in. Balance updates can be delayed after cash in, bank transfer, or other wallet activity. Refresh the app and review your transaction history.
Alternative balance inquiry options
Use the GCash app to view your current wallet balance on the main dashboard after you log in. Never share your OTP or PIN. If you receive an unexpected deduction alert, secure your account and verify recent transactions. If the app is temporarily unavailable, try an alternative balance inquiry option such as the USSD menu *143# (availability may vary).
