Balance not showing: quick checks
Missing balance: what to review
Never share your OTP or PIN. If you receive an unexpected deduction alert, secure your account and verify recent transactions. Use the GCash app to view your current wallet balance on the main dashboard after you log in. This site provides practical steps to check your GCash balance and understand common balance display issues in the Philippines.
For suspected missing funds or discrepancies, compare your available balance with your transaction history and any notifications you received. Save a screenshot of the notification time and amount for reference when you review activity. For business users, dashboards can show available balance and pending balance depending on transaction status.
Never share your OTP or PIN. If you receive an unexpected deduction alert, secure your account and verify recent transactions. Use the GCash app to view your current wallet balance on the main dashboard after you log in. For business users, dashboards can show available balance and pending balance depending on transaction status.
If the app is temporarily unavailable, try an alternative balance inquiry option such as the USSD menu *143# (availability may vary). Save a screenshot of the notification time and amount for reference when you review activity. If your balance is not showing, check your connection, update the app, then log out and log back in.
Transaction history tips
Balance updates can be delayed after cash in, bank transfer, or other wallet activity. Refresh the app and review your transaction history. Save a screenshot of the notification time and amount for reference when you review activity. Use the GCash app to view your current wallet balance on the main dashboard after you log in.
System advisories and maintenance can affect balance display and posting time, especially during peak periods. If the app is temporarily unavailable, try an alternative balance inquiry option such as the USSD menu *143# (availability may vary). If your balance is not showing, check your connection, update the app, then log out and log back in.
Balance discrepancy scenarios
Security reminders
Never share your OTP or PIN. If you receive an unexpected deduction alert, secure your account and verify recent transactions. Save a screenshot of the notification time and amount for reference when you review activity. For suspected missing funds or discrepancies, compare your available balance with your transaction history and any notifications you received.
How to check your wallet balance
For business users, dashboards can show available balance and pending balance depending on transaction status. Save a screenshot of the notification time and amount for reference when you review activity. Use the GCash app to view your current wallet balance on the main dashboard after you log in.
Alternative balance inquiry options
Save a screenshot of the notification time and amount for reference when you review activity. If the app is temporarily unavailable, try an alternative balance inquiry option such as the USSD menu *143# (availability may vary). This site provides practical steps to check your GCash balance and understand common balance display issues in the Philippines.
