Balance not showing: quick checks
Missing balance: what to review
Balance updates can be delayed after cash in, bank transfer, or other wallet activity. Refresh the app and review your transaction history. If the app is temporarily unavailable, try an alternative balance inquiry option such as the USSD menu *143# (availability may vary). For suspected missing funds or discrepancies, compare your available balance with your transaction history and any notifications you received.
If your balance is not showing, check your connection, update the app, then log out and log back in. System advisories and maintenance can affect balance display and posting time, especially during peak periods. Balance updates can be delayed after cash in, bank transfer, or other wallet activity. Refresh the app and review your transaction history.
Use the GCash app to view your current wallet balance on the main dashboard after you log in. If your balance is not showing, check your connection, update the app, then log out and log back in. Never share your OTP or PIN. If you receive an unexpected deduction alert, secure your account and verify recent transactions.
Never share your OTP or PIN. If you receive an unexpected deduction alert, secure your account and verify recent transactions. System advisories and maintenance can affect balance display and posting time, especially during peak periods. If your balance is not showing, check your connection, update the app, then log out and log back in.
Transaction history tips
System advisories and maintenance can affect balance display and posting time, especially during peak periods. For suspected missing funds or discrepancies, compare your available balance with your transaction history and any notifications you received. Save a screenshot of the notification time and amount for reference when you review activity.
For business users, dashboards can show available balance and pending balance depending on transaction status. Use the GCash app to view your current wallet balance on the main dashboard after you log in. If your balance is not showing, check your connection, update the app, then log out and log back in.
Balance discrepancy scenarios
Security reminders
For business users, dashboards can show available balance and pending balance depending on transaction status. For suspected missing funds or discrepancies, compare your available balance with your transaction history and any notifications you received. Use the GCash app to view your current wallet balance on the main dashboard after you log in.
How to check your wallet balance
If the app is temporarily unavailable, try an alternative balance inquiry option such as the USSD menu *143# (availability may vary). System advisories and maintenance can affect balance display and posting time, especially during peak periods. If your balance is not showing, check your connection, update the app, then log out and log back in.
Alternative balance inquiry options
If your balance is not showing, check your connection, update the app, then log out and log back in. System advisories and maintenance can affect balance display and posting time, especially during peak periods. Use the GCash app to view your current wallet balance on the main dashboard after you log in.
